1. Redeeming Your Voucher
To redeem your voucher, please visit our online website www.flyamber.com.au/my-booking or email your request to email@example.com with invoice/order number, desired flight date and time, each passenger's weight and contact details as well as emergency contact details.
One Voucher per customer or per flight as per number of persons designated in the voucher.
2. Booking Changes and Cancellations
All booking changes or cancellations must be requested by email to firstname.lastname@example.org
Flights are operated on-demand.
The Flight Experience is a group shared flight and Flights operated with minimum passengers designated by Aircraft type.
Once you have made a booking enquiry and as been confirmed by email, cancellation charges may apply if you are unable to attend.
An administration fee of $45.00 will be charged for booking changes where there is greater than 1 day to the confirmed date.
Changes within 1 day of the confirmed date will be subject to a $75.00 administration fee as a minimum.
If you do not show up for a Scenic Flight and you have not changed the booking at least 24 hours prior to the booking time, your Voucher will be cancelled without refund.
If for reasons outside of our control (weather, availability etc.) we had to cancel the experience we will contact you as soon as possible to organise another suitable time. There is no compensation applicable for any cancellation. Refunds are only applicable by flight credits and at the operator's discretion.
If the duration of your Flight Experience is reduced as a result of any of your actions, including but not limited to, your late arrival, your request for a toilet break, sickness or any physical restriction you experience during the session, you will not be entitled to any compensation or a refund.
Voucher expires 3 months from date of purchase for all of our promotions.
Vouchers can be extended for a period of 1 month for a fee of $75.00 (must be done within 7 days of original expiry date).
A voucher can be re-activated within 30 days of it becoming expired for a fee of $75.00. The voucher will be valid for 1 month from the date of expiry. Vouchers are non-redeemable for cash and are non-refundable.
There is no maximum age and the maximum weight for this experience is 85 Kg. If this limit is exceeded, an additional charge of $75.00 per 10kg MTOW the cost of another seat as per the defined flight will apply.
People with disabilities or special needs must contact the Flight Operations prior to purchasing or booking this voucher.
For security purposes you must present a form of photo identification with your Voucher before you will be granted entry to the Aircraft. Entry to the Flight Experience will not be granted if you do not produce appropriate photo identification, in which case your Voucher will be cancelled and you will receive no refund.
5. Other Information
Full Terms and Conditions available from Flight Operations on email@example.com or visit our website on www.flyamber.com.au.
Flights are conducted subject to weather and operational status. Due to weather or operational requirements the Company duly reserves the right to cancel any flight at its sole discretion.